Job Description

Position Purpose

Serves as a front-line provider of customer service and campus information to the Dartmouth community and the general public for Transportation Services. Provides support for all parking services field operations including monitoring of campus parking areas to ensure safe and reliable access and enforcement of Dartmouth’s parking regulations.

Description

Required Qualifications - Education and Yrs Exp

High School plus 3+ years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• High School graduate or equivalent.
• Valid State Driver’s License required and ability to qualify under the Dartmouth Approved Driver program.
• Three years of customer service experience.
• Ability to identify and cite parking violations.
• Must be proficient with technology and able to operate hand-held computerized devices.
• High degree of judgment, initiative, and able to work independently.
• Demonstrated excellence in serving customers with professionalism and tact.
• Strong oral and written communication skills.
• Able to maintain strict confidentiality.
• Must be willing to work outside in all weathers.
• Must be able to stand/walk for extended periods of time; must be able to lift 50lbs.
• Must be willing to work overtime, weekends and holidays as requested.
• Strong commitment to a diverse working environment and to serving the needs of a large and diverse community.

Preferred Qualifications

• Experience with T2 parking technology and two-way communications equipment.
• Proven ability to diffuse volatile situations.

Department Contact for Recruitment Inquiries

Tanya Husick, Director of Parking & Transportation

Department Contact Phone Number

Tanya.M.Husick@dartmouth.edu

Department Contact for Cover Letter and Title

Tanya Husick, Director of Parking & Transportation

Department Contact's Phone Number

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Yes

Special Instructions to Applicants

UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK OF POSTING, IF THE POSITION HAS NOT BEEN FILLED INTERNALLY, IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY. OPEN TO UNION MEMBERS ONLY FROM 01/12/2026 THROUGH 01/16/2026.


Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

Additional Instructions

Key Accountabilities

Description

Duties and Responsibilities

• Monitors and directs vehicle traffic at designated campus control points to ensure safe access to parking facilities, proper permit authorization and customer satisfaction.
• Enforces Dartmouth parking regulations throughout campus parking areas as required, including: issuance of warning notices and parking violations and coordination of vehicle immobilization and towing.
• Serves as a front-line provider of customer service and campus information to the Dartmouth community and the general public.
• Acts as a highly visible representative of Dartmouth and the parking services unit. Presents a professional image in accordance with established uniform and appearance standards.
• Performs daily route inspections of parking lots and garages and reports on space availability, safety issues and physical condition of parking facilities and equipment.
• Completes appropriate paperwork for parking facilities as directed by parking management.
• Works closely with other field services and office staff members to ensure effective coordination of service efforts through cell phone, text, Slack, and other communication methods determined by the department.
• Performs deliveries of parking-related materials to departments throughout Dartmouth as requested by the Director.
• Participates in integrated Transportation Services initiatives during special events such as student move-ins, move-outs and commencement week activities to ensure safe and convenient campus accessibility.
• Assists with mailings, parking pass distribution, and other office duties as needed.
• Problem solves equipment issues and performs light maintenance duties in and around parking areas.

Percentage Of Time

80

Description

Customer Service

• Represents the Campus Services division and Dartmouth by providing high quality customer service and professionalism in daily interactions with customers.

Percentage Of Time

10

Description

Culture and Employee Belonging


We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

• Demonstrates a commitment to inclusion and cultural awareness through actions, interactions, and communications with others.
• Participates in division-wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
• Willingness to foster a growth mindset in the areas of improving culture and inclusion across the division.

Percentage Of Time

10

-

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

-

Performs other duties as assigned.

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